Support

Frequently Asked Questions

Everything you need to know about THT worksheets, tutoring, and subscriptions.

Worksheets

What are THT worksheets? +

THT worksheets are structured, curriculum-aligned practice materials designed to help students build skills and prepare for exams. Each worksheet focuses on specific topics and progressively increases in difficulty.

How often do students receive worksheets? +

Worksheets are delivered on a weekly basis as part of your subscription. You'll receive new material each week, building on the previous week's content.

Are the worksheets aligned with the school curriculum? +

Yes. All Australian Curriculum worksheets are mapped to the current Australian Curriculum standards. International programs (IB, Cambridge, SAT, ACT) are aligned to their respective syllabi.

Do worksheets include answer solutions? +

Yes — all worksheet packages include detailed answer solutions so parents and students can review and learn from their work.

Which year levels are available? +

THT offers programs for students from Year 1 through Year 12, as well as tertiary entry exams (UCAT, STAT). Availability depends on the specific program.

How do I receive the worksheets/sample worksheets? +

Worksheets are sent weekly via email as a bundled package. Students can easily access, download, and use them from their email.

How are payments made? +

Payments are made through a monthly subscription plan.

How do I book the free coaching class after subscribing? +

Subscribers receive one free one-on-one coaching class per month for worksheet doubt clearance.

To book the class:

* Students must send us an email or inquiry through the website.
* They should attach or mention the worksheet they would like to discuss during the session.
* Once we receive the request, we will send available time slots.
* Students can then select from the available timings.

Important notes:

* Coaching sessions are subject to availability and not guaranteed.
* Each coaching session is limited to a maximum of 1 hour.
* The free coaching class does not carry over to the next month if unused.
* If all available slots are booked, we may not be able to provide the coaching session for that month.
* Students must choose from the provided available time slots.
* If students are unable to select from the available timings provided, the class may not be booked.

How do I cancel my subscription? +

Subscriptions can be cancelled at any time. However, once a payment has been processed, there are no refunds.

To cancel a subscription, customers should send us an email with the subject line:
“Cancel Subscription”

The email should include:

* Full name
* Registered email address
* Phone number
* ⁠Reason for Cancellation

Tutoring

How do tutoring sessions work? +

Sessions are conducted online via video call. Your tutor will review your student's needs, set goals for each session, and provide structured support in the chosen subject. Sessions are interactive and personalised.

Is there a free trial available? +

Yes — we offer a free trial session for new students so you can experience THT tutoring before committing. Use the booking form on the Tutoring page to schedule yours.

What subjects are covered? +

Mathematics, English, Science (Biology, Chemistry, Physics), and exam preparation for NAPLAN, Selective School, ATAR, IB, Cambridge, SAT and ACT.

Can I choose my own session times? +

Yes. THT offers flexible scheduling including weekday evenings and weekends. Indicate your preferred times on the enquiry form and we'll do our best to accommodate.

Subscriptions & Payments

How does the subscription work? +

Worksheet subscriptions are processed through Stripe. You'll subscribe to a specific program and be billed monthly until you cancel.

Can I cancel my subscription at any time? +

Yes. Cancel anytime via your account or by contacting us. Cancellations take effect at the end of the current billing period.

What payment methods are accepted? +

All major credit and debit cards via Stripe — Visa, Mastercard, and American Express.

Is my payment information secure? +

Absolutely. All payments are processed through Stripe, which is PCI DSS compliant. THT never stores your card details directly.

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